RETURNS

VAÓPER will happily authorize to process a Store Credit or Refund for any full priced product purchased from our online store (vaoper.com) within 14 days* of the products original delivery date.

Your satisfaction is our main priority and we want you to enjoy your online shopping experience with us! Although you may try on an item, all returned products must be returned in new and unused condition with all swing tags attached and protective packaging intact.

If you would like to return a product simply email us at info@vaoper.com with your order number in the subject line, within 14 days for return delivery instructions. After the expiry of the 14 day period, no Refund or Store Credit can be offered.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Fees
The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable, unless we deem the product faulty, in which case we will reimburse you for the product and shipping costs upon our inspection.
VAÓPER can not be held responsible for any lost or undelivered returns; For this reason, we strongly recommend using a tracking service when sending the product back to ensure it’s safe delivery with us.

Refunds
You will receive your Refund or Store Credit once we have received and approved that the product is in it's original condition. A return processing time of up to 5 working days may apply.
Sale products and products purchased during a discount period are not eligible for a Refund, and may only be returned for a Store Credit within 14 days*.

Received something faulty/incorrect? Please email us immediately at info@vaoper.com so we can help rectify the situation as soon as possible.